We ship aim to prepare and ship within 2-3 business days of receiving your order.

However, because of the artisan nature and small size of our business, we can experience shipping delays, especially around holidays or in winter where snow storms can shut everything down.

If you are on a time crunch to receive your products, please contact hello@journeytoglow.com.

We ship with Canada Post within Canada and USPS to the USA.

We ship from Quebec, Canada via Canada Post. Once your package arrives at the border it is handled by USPS.

You may be required to pay additional fees, duties or taxes. These are your responsibility as a consumer.

You will receive a tracking number by email. please check your SPAM or OTHER folder.

We ship fro Quebec, Canada via Canada Post. You will receive a tracking number by email. please check your SPAM or OTHER folder.

To see prices in Canadian dollars, select the CAN currency at the bottom of the site. (You'll also see a pop up asking you to confirm you are in Canada when visiting our site for the first time.)

Sales taxes are calculated at checkout based on your province.

We currently have shipping enabled for Canada, USA, Australia, UK and France.

To enquire about shipping to your country please get in touch at hello@journeytoglow.com.

Please keep in mind that we ship from Quebec, Canada.

We do our best to keep shipping rates low and will sometimes offer free shipping as a special promo.

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*We're a small company and cannot compete with Amazon, please keep that in mind when purchasing our products.

Once you've placed your order, you'll receive a confirmation email with your tracking number. Expect a separate email with tracking information as soon as your package ships.

If you don't not see a shipping confirmation in your inbox, please check your SPAM.

Tracking: Once the carrier scans your package, the estimated delivery date will adjust accordingly.

Any cancellation requests on orders that have been processed will be charged a $25 restocking fee.

If your order has been shipped it cannot be canceled or changed.

If you have any questions about which products to purchase, please reach out BEFORE you complete your order.

You may also book a mini skincare consult by clicking this link.

Although we are currently unable to accept returns or offer refunds, we do want you to feel confident about your purchase.

We offer 15 minute skincare consults via Zoom to answer any questions you may have about our products. The cost is $50 and will be deducted from your purchase.

Click here to book your Zoom consult.

You can also email us at hello@journeytoglow.com.

If you have any questions, please reach out before purchasing and read the info carefully on each product.

All sales are FINAL.

We only use high-quality glass for our bottles and jars. Please consider re-using the containers before recycling, giving another life is better than recycling which still consumes energy.

When shipping your botanical goodies we use recycled, recyclable and compostable material as much as possible.

Take our packing peanuts for example: they are compostable and will dissolve in water.

If your products happen to be wrapped in bubble plastic, it's because we're reusing packaging instead of throwing it away (some plastic packaging cannot be recycled).

Consider re-using the packaging as well!

Please start with the skincare tips located on this page and if you still have questions, get in touch at hello@journeytoglow.com

You may also book a skincare consult by clicking this link.

Yes!

While Journey To Glow products are formulated with rosacea-prone and sensitive skin in mind, they are also deeply nourishing for all skin types.

Our pure, botanical skincare blends are rich in antioxidants, soothing plant extracts, and nutrient-dense oils that support a healthy skin barrier, promote balance, and enhance your natural glow.

Whether your skin is dry, combination, or simply in need of extra care, our formulas work to restore harmony and resilience—without irritation.

If you love lovingly handmade skincare, thoughtfully formulated + rooted in nature, our products are for you.

You'll keep your products fresh by storing them in a cool, dry place, away from the sun.

The Soothing Flower Water (hydrosol) must be refrigerated.

For optimum potency and freshness, products should be used within 6 months of purchase.

Your products should be used within 6 months for maximum plant potency.

*Bottles that are half full (therefore contain more air) and are unused for months will eventually go rancid.

So we suggest using your product consistently and store it in a cool, dry, and dark place to keep your product fresh.

Eradicating Demodex mites is not an overnight process. While customers report fast relief using the system, give yourself 2 to 3 months of consistent use for best results.A Holistic approach addressing the root cause of rosacea and Demodex mites will yield maximum results. 

Please do not despair, it takes time to rebalance your skin microbiome.

Once your skin is clear again, I suggest continuing using the system to maintain a healthy skin barrier.

For extra resources, please visit healrosaceanaturally.com

While customers report fast relief using our botanical skincare, our products do not claim to "treat" rosacea but to support the skin barrier making it stronger and more resilient.

A healthier skin barrier = less inflammation and reaction to pathogens.

Our products are meant to support your skin while you are doing the inner healing work getting to the root causes of rosacea.

Please visit this page for skincare tips

Each product is lovingly made and shipped from Quebec, Canada.

Shipments to the US may be subject to duties which are the responsibility of the customer.

Land acknowledgement

We recognize the stolen land on which our home, garden and apothecary reside as the traditional land of the Abenakis peoples.

We hold space for our deepest gratitude and appreciation of the Indigenous peoples who have worked and lived on this sacred ground.

We offer 15 minutes virtual consultations via Zoom. The cost ($50) is applied to your order. Click here to schedule your skincare consult.