We ship most orders within 2-3 business days of receiving them. However, because of the artisan nature and small size of our business, we can experience shipping delays, especially around holidays or in winter where snow storms can shut everything down.

If you are on a time crunch to receive your products, please contact hello@journeytoglow.com.

We can, but please keep in mind that we ship from Quebec, Canada. International shipping costs start at $75USD

We ship with Canada Post within Canada and USPS to the USA.

Any cancellation requests on orders that have been processed will be charged a $25 restocking fee.

If your order has been shipped it cannot be canceled or changed.

If you have any questions about which products to purchase, please reach out BEFORE you complete your order.

You may also book a mini skincare consult by clicking this link.

Once you've placed your order, you'll receive a confirmation email with your tracking number. Expect a separate email with tracking information as soon as your package ships. (Once the carrier scans your package, the estimated delivery date will adjust accordingly.)

If your order ships to the United States you may be required to pay additional fees, duties or taxes. These are your responsibility as a consumer, so please be aware of this.

If you live in Canada taxes will automatically be added to your order.

Shipping is currently insanely expensive.

The only way to give free shipping is to either increase the price of our products or cut down on quality, which we're unwilling to do.

We're a small company and cannot compete (DO NOT WANT TO COMPETE) with Amazon, please keep that in mind when purchasing our products.

For sanitary reasons, we do not accept returns. If you have any questions, please reach out before purchasing and read the info carefully on each product.

All sales are FINAL SALE and can not be exchanged or refunded.

We only use high-quality glass for our bottles and jars. Please consider re-using the containers before recycling, giving another life is better than recycling which still consumes energy.

When shipping your botanical goodies we use recycled, recyclable and compostable material as much as possible.

Take our packing peanuts for example: they are compostable, not plastic.

If your products happen to be wrapped in bubble plastic, it's because we're reusing packaging instead of throwing it away (some plastic packaging cannot be recycled).

Consider re-using the packaging as well!

Please start with the skincare tips located on this page and if you still have questions, get in touch at hello@journeytoglow.com

You may also book a skincare consult by clicking this link.

You'll keep your products fresh by storing them in a cool, dry place, away from the sun.

Unopened products can last up to 2 years if stored in a cool, dry and dark place.  Once opened, your products should be used within 3 to 6 months for maximum plant potency.

Because our products are 100% natural, the potency of the ingredients can diminish with time.  Although they are likely still good after 6 months, they may be less effective or potent. 

If you're currently battling Demodex mites, you'll have to give yourself 3 to 6 months.

Please do not despair, it takes time to rebalance your skin microbiome.

Once your skin is clear again, you may continue using the system for prevention, alternating with other products in our shop which are all formulated for sensitive, rosacea-prone skin.

As we state everywhere on this website, healing rosacea is an inside-out job. you'll have faster results if you address root cause issues.

For extra resources, please visit https://healrosaceanaturally.com/

Please visit this page for skincare tips https://shop.journeytoglow.com/pages/skincare-tips and make sure you are signed up to our email list!

Every product is lovingly made by hand on Abenaki land, in so called-Quebec, Canada.

We offer 15 minutes virtual consultations via Zoom. The cost ($50) is applied to your order. Click here to schedule your skincare consult.