Frequently Asked Questions
Shipping & Ordering Questions
How fast will my order arrive?
We ship most orders within 2-3 business days of receiving them. However, because of the artisan nature and small size of our business, we can experience shipping delays, especially around holidays or in winter where snow storms can shut everything down.
If you are on a time crunch to receive your products, please contact email@example.com.
Which shipping carrier do you use?
We ship with Canada Post within Canada and USPS to the USA.
Shipping to the United States
If your order ships to the United States, you may be required to pay additional fees, duties or taxes. These are your responsibility as a consumer, so please be aware of this.
We ship via Canada Post. Once your package arrives at the border it is handled by USPS.
You will receive a tracking number.
Shipping within Canada, Canadian Sales Taxes +USD currency
We are based in Canada, but cater primarily to the US market. For that reason, our prices are in USD.
Orders made from Canada will be charged in USD and provincial taxes will be applied automatically. Currency exchange rate is, based on your method of payment (PayPal, Visa, Mastercard, etc.)
We ship via Canada Post.
Can you ship internationally?
We can, but please keep in mind that we ship from Quebec, Canada. International shipping costs start at $75USD
Do you offer free shipping?
Shipping is currently insanely expensive.
The only way to give free shipping is to either increase the price of our products or cut down on quality, which we're unwilling to do.
We're a small company and cannot compete (DO NOT WANT TO COMPETE) with Amazon, please keep that in mind when purchasing our products.
Can I track my order?
Once you've placed your order, you'll receive a confirmation email with your tracking number. Expect a separate email with tracking information as soon as your package ships. (Once the carrier scans your package, the estimated delivery date will adjust accordingly.)
Can you cancel or change my order?
Any cancellation requests on orders that have been processed will be charged a $25 restocking fee.
If your order has been shipped it cannot be canceled or changed.
If you have any questions about which products to purchase, please reach out BEFORE you complete your order.
You may also book a mini skincare consult by clicking this link.
Can I return my purchase?
For sanitary reasons, we do not accept returns. If you have any questions, please reach out before purchasing and read the info carefully on each product.
All sales are FINAL SALE and can not be exchanged or refunded.
About our packaging
We only use high-quality glass for our bottles and jars. Please consider re-using the containers before recycling, giving another life is better than recycling which still consumes energy.
When shipping your botanical goodies we use recycled, recyclable and compostable material as much as possible.
Take our packing peanuts for example: they are compostable, not plastic.
If your products happen to be wrapped in bubble plastic, it's because we're reusing packaging instead of throwing it away (some plastic packaging cannot be recycled).
Consider re-using the packaging as well!
How can I keep my products fresh?
You'll keep your products fresh by storing them in a cool, dry place, away from the sun.
How long are my products good for?
Once opened, your products should be used within 6 months for maximum plant potency.
How long should I use the Rosacea Demodex Skincare System?
If you're currently battling Demodex mites, you'll have to give yourself 3 to 6 months.
Please do not despair, it takes time to rebalance your skin microbiome.
Once your skin is clear again, you may continue using the system for prevention, alternating with other products in our shop which are all formulated for sensitive, rosacea-prone skin.
As we state everywhere on this website, healing rosacea is an inside-out job. you'll have faster results if you address root cause issues.
For extra resources, please visit https://healrosaceanaturally.com/
I have more skincare questions...
Please visit this page for skincare tips https://shop.journeytoglow.com/pages/skincare-tips and make sure you are signed up to our email list!
Where are your products made? Where do you ship from?
Every product is lovingly made by hand on Abenaki land, in so called-Quebec, Canada.
Please note that even though products are made and ship from Canada, all prices on the website are in USD.
Products shipped to the United States may incur duties and additional fees (this is up to USPS).
Do you offer virtual skincare consultations?
We offer 15 minutes virtual consultations via Zoom. The cost ($50) is applied to your order. Click here to schedule your skincare consult.