Frequently Asked Questions

Shipping & Ordering Questions

How fast will my order arrive?

We ship most orders within 2-3 business days of receiving them. However, because of the artisan nature and small size of our business, we can experience shipping delays, especially around holidays or in winter where snow storms can shut everything down.

If you are on a time crunch to receive your products, please contact hello@journeytoglow.com.

Can you ship internationally?

We can, but please keep in mind that we ship from Quebec, Canada. International shipping costs start at $75USD

Which shipping carrier do you use?

We ship with Canada Post within Canada and USPS to the USA.

Can you cancel or change my order?

Any cancellation requests on orders that have been processed will be charged a $25 restocking fee.

If your order has been shipped it cannot be canceled or changed.

If you have any questions about which products to purchase, please reach out BEFORE you complete your order.

Can I track my order?

Once you've placed your order, you'll receive a confirmation email with your tracking number. Expect a separate email with tracking information as soon as your package ships. (Once the carrier scans your package, the estimated delivery date will adjust accordingly.)

Customs Fees

If your order ships to the United States you may be required to pay additional fees, duties or taxes. These are your responsibility as a consumer, so please be aware of this.

If you live in Canada taxes will automatically be added to your order.

Do you offer free shipping?

Shipping is currently insanely expensive.

The only way to give free shipping is to either increase the price of our products or cut down on quality, which we're unwilling to do.

We're a small company and cannot compete (DO NOT WANT TO COMPETE) with Amazon, please keep that in mind when purchasing our products.

Can I return my purchase?

For sanitary reasons, we do not accept returns. If you have any questions, please reach out before purchasing and read the info carefully on each product.

All sales are FINAL SALE and can not be exchanged or refunded.

Packaging

We only use high-quality glass for our bottles and jars. Please consider re-using the containers before recycling, giving another life is better than recycling which still consumes energy.

When shipping your botanical goodies we use recycled, recyclable and compostable material as much as possible.

Take our packing peanuts for example: they are compostable, not plastic.

If your products happen to be wrapped in bubble plastic, it's because we're reusing packaging instead of throwing it away (some plastic packaging cannot be recycled).

Consider re-using the packaging as well!

I am not sure what to buy, can you give me advice?

Please start with the skincare tips located on this page https://shop.journeytoglow.com/pages/skincare-tips and if you still have questions, get in touch at hello@journeytoglow.com

Product questions

How can I keep my products fresh?

You'll keep your products fresh by storing them in a cool, dry place, away from the sun.

How long are my products good for?

Unopened products can last up to 2 years if stored in a cool, dry and dark place.  Once opened, your products should be used within 3 to 6 months for maximum plant potency.

Can I still use my products after 6 months?

Because our products are 100% natural, the potency of the ingredients can diminish with time.  Although they are likely still good after 6 months, they may be less effective or potent. 

How long should I use the Rosacea Demodex Skincare System?

If you're currently battling Demodex mites, you'll have to give yourself 3 to 6 months.

Please do not despair, it takes time to rebalance your skin microbiome.

Once your skin is clear again, you may continue using the system for prevention, alternating with other products in our shop which are all formulated for sensitive, rosacea-prone skin.

As we state everywhere on this website, healing rosacea is an inside-out job. you'll have faster results if you address root cause issues.

For extra resources, please visit https://healrosaceanaturally.com/

I have more skincare questions...

Please visit this page for skincare tips https://shop.journeytoglow.com/pages/skincare-tips and make sure you are signed up to our email list!

Where are your products made?

Every product is lovingly made by hand on Abenaki land, in so called-Quebec, Canada.

SKINCARE TIPS

Learn the best way to use your products

SKINCARE TIPS

Still got questions? Get in touch!

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